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General Terms & Conditions
SENTURIAN SECURITY LTD TERMS AND CONDITIONS SS.88 V4.1 06.01.2020
1. The various charge rates referred to in this agreement will be effective for a period of 12 months. A minimum
notice of four weeks (28 days) will be given to the “Client” of any proposed changes to these rates. Both parties
consent that any agreed alteration will be noted and a revised Service Agreement provided. Both parties further
agree that on the signing of the agreement it will be subject to the terms and conditions contained therein.
2. The “Client” recognises that it is illegal for the Company to discriminate against the “Client”, the “Clients
Workforce” or the “Company’s work force” because of Race, Colour, Religion, National Origin, Age, Sex or Sexual
3. The “Client” hereby agrees that in the event of the “Company” commencing work for the “Client” prior to signing
of the Service Agreement by the “Client” that all work carried out by the Company shall be carried out subject to
the terms and conditions contained herein, a copy of the terms and conditions have been supplied to the “Client”
prior to commencement of security services.
4. Any variations of the terms and conditions of this Agreement shall not be binding upon the “company” unless and until such variation shall have been confirmed in writing under the hands of the Director of the “Company” and a Director or the Secretary of the “Client” if he is a Limited company or in the case of an individual partnership or
incorporated association a duly authorised individual.
5. The “Client” acknowledges its statutory and common law duties and (without prejudice to the generality of the
sub clause) its duties under the Health & Safety at Work etc. Act 1974 and in particular but without prejudice to
the generality of the provisions of the said Act its duties under section 4 of the said Act.
5.1 The “Client” agrees it will provide and maintain for the benefit of the “Company personnel” at least such basic
amenities as are provided at the commencement of the agreement and no change or modification of the
amenities detrimental to the “Company personnel” may be made during this agreement.
6. The “Company” shall use due care in selecting their “Company personnel” having regard to the work being carried out by them and shall operate the services provided by the “Company” with due and proper regard to the safety and security of the premises.
6.1 The “Client” undertakes that it will not, during the period of the contract or within one year after the
A) Knowingly offer employment in relation to the provision of a similar service provided by the “Company” to any
person who has worked for the Company as a security personnel at the “Client” premises.
B) Knowingly employ any firm or company management or controlled by such person and offering a similar service
to that provided by the “Company” hereunder.
C) Should the “Client” directly employ any security personnel provided by the company, the Company shall be
entitled to charge a one off fee of £1,000 per person.
6.2 The “Company” will dispatch replacement personnel if and when the following incidents occur:
A) The “Client” requests a replacement
B) The regular personnel is late
C) The regular personnel is taken ill
D) The regular personnel is on holiday.
6.3 The “Company” is insured for £10,000,000 (Ten million pounds) employer’s liability and for the sum of
£10,000,000 (Ten million pounds) public liability.
6.4 The “Company” is insured for a maximum £2,000,000 if one of our Security Officers working on your site makes a wrongful arrest.
6.5 The “Company” is insured for a maximum of £150,000 (One Hundred and Fifty Thousand Pounds) if as a result
of negligence on behalf of the company in losing client keys, that results in loses by the “client”.
7 The “Company” shall ensure that it retains confidentiality of Client information during and after the contract period.
8 Proper records shall be maintained by the “Company” concerning the provision of the Security services, together with information relating to any person employed on the contract.
9 Under no circumstance shall the “Company” be responsible for any injuries act or default by any member of the
“Company’s personnel” unless such act or default could have been foreseen and avoided by the exercise of due
diligence on the part of the “Company” as his employer or Principal not in any event shall the “Company” be
A) Any loss suffered by the “Client” through theft, malicious damage, flooding, fire, animals, riot, assault or any other cause except insofar as such loss is attributable to the negligence of any member of the “Company personnel” acting in the course of their duty.
B) Any loss or damage suffered by the “Client” by virtue of breach of contract or negligence or any other reason unless written notice is received by the “Company” at the address shown overleaf within 7 days of the time when the default by the “Company” or any member of its Work Force should reasonably have come to the attention of the “Client”.
C)If at the express wish of the “Client” the “Company” undertake to perform duties extraneous to this Agreement then the “Company” shall not be liable for any loss or damage arising from the performance of these extraneous duties, irrespective of the fact that such loss or damage may be due to the negligence of the “Company”, its servants or agents, unless the “Company” has agreed in writing to carry out such extraneous duties, signed under the hand of a Director of the “Company”.
10 The “Company” shall not be liable for loss or damage of whatsoever nature suffered by the “Client” for failure to carry out the services contracted by reason of:
a) Any event beyond the “Company’s” control preventing or hindering the “Company’s” servants or agent travelling to the “Clients” premises inclusive of, but not exhaustively Senturian security terms & conditions comprising of mechanical breakdown, impedance by any road traffic congestion and adverse weather conditions.
b) War, act or hostile forces, civil disturbances or extensive disruption of public services; in the event of such occurrence the Services may be suspended until circumstances permit their reinstatement.
c) The presence of hazards due to defective structure of means of access, presence of noxious toxic combustible,
explosive or radioactive substances or any other state of the “Clients” premises rendering them dangerous in the
“Company’s” opinion to any servant, Agent or Animal, owned used, or employed by the “Company”.
d) Any loss or damage suffered by the “Client” in circumstances where the “Client” is in breach of any of the insured
e) Any loss or damage suffered by the “Client” during the time between the completion of the “Company’s” duties and the time in which the “Company’s ” duties commence at the beginning of the following watch. The “Company” will not be liable for the time between the completion of the “Company’s” duties and the time the “Clients personnel” arrive on site.
11 The “Client” agrees to indemnify the “Company” for any loss. Damage, claim or expense in access of any of the insured amounts specified.
12 This contract may be terminated by either party without notice if the other party shall commit any breach of its
obligation hereunder or (being an individual) shall commit any acts of bankruptcy or (being a corporation) shall go into liquidation other than for the purpose of reconstruction or amalgamation or shall suffer the appointment of a Receiver over any of his or its property or income or make any deed or arrangement with or composition for the benefit of any of his or its creditors.
13 Termination of this arrangement other than the reasons outlined in Clause 9 will be effective after 30 days if either party to this agreement serve notice of termination in writing sent by recorded delivery.
14 If any act or default of any member of the “Company personnel” which may give rise to a liability in such person to the “Client” for negligence then it is hereby expressively agreed that such person should be entitled to the protection of all the terms and conditions thereof and any claim by the “Client” against such person except in the case of loss or damage suffered by the “Client” in respect of deliberately wrongful acts on the part of the person in which case nothing herein shall limit the “Clients” right against this person.
15 The “Company” will not accept any liability for the misuse of telephones during the term of the contract unless the “Client” can provide documentary evidence that the “Company’s” employee(s) were responsible for the said misuse.
16 It is agreed by both parties that temporary additional cover required at Bank Holidays or other special occasions can be conveyed by telephone, letter or facsimile to our Office and will be subject to all terms and conditions herein.
17 It is agreed that permanent alterations outlined in this agreement can be contained in exchange of letter and will be subject to all terms and conditions contained herein.
18 The “Client” warrants that no one other than individuals specified in Appendix A “of this agreement will become
employees of the “Company” by virtue of TUPE and the “Client” will indemnify the “Company” against liabilities, costs, claims, damages, awards and expenses which the “Company” suffers or incurs as a result or in respect of any acts or omissions of the employer in relation to any transferring of employees prior to the start date.
19 The “Company” workforce may comprise of directly employed staff and self-employed subcontractors. All staff will be SIA licensed and verified in accordance with the requirements of the SIA Approved Contractor Scheme. The “Client” can request that subcontractors are not used at any time and at any stage during the duration of the contract.
20 The “Company” will invoice the “Client” for the provision of services weekly in arrears and the entire sum so invoiced shall be paid in full by the “Client” to the “Company” within 14 days of the date of the invoice, unless otherwise stated.
21 The “Company” will not take any responsibility for any staff working on client sites that are required to check call with the client, have to log in or out with the “Client” or if they are fully or partly managed by the client.
22 These staff will ultimately become the staff of the “Client” and all responsibilities, insurance, training, will become the client’s responsibility. The “Company” will only liaise with the staff for payroll purposes and schedules, vetting & screening.
23 For Payments not received by the invoice date, the “Company” reserves the right to charge a late payment penalty of fifty Great British pounds per day. If the payment is later than 7 days then the company can charge 8% APR late fee per day.
24 GDPR. According to the GDPR Rules we have to inform clients what data we collect about them and legitimise how we use it afterwards, we collect your physical address for invoicing and tax purposes, your email address to contact you about our service, order and important information relating to your business with us. We never use data for profiling, secondary purposes, and we do not sell it to anyone.
25 If a client does not raise a query or a dispute within 7 to 14 working days upon receipt of the invoice, then they the invoice will not be looked at and their dispute will not be valid.
26 All terms and conditions signed prior to this agreement, will be made non-binding and will render all other non-signed terms and conditions null and void.
To protect people and assets through effective, reliable, focused and value for money security services.
Professionalism, Integrity, Trust and Transparency in our relationship with customers, staff and suppliers.
Continuous Improvement, Adaptability, Flexibility, Innovation
To become a world- class provider of security solutions in the UK and overseas combining the appropriate mixture of manpower, technology and procedures.
This will be achieved through organic growth, acquisitions and alliances.
Quality Policy Statement
Senturian Security Limited shall maintain a Quality Management System that meets the requirements of British Standards BS 7499 for Static Guarding and Stewarding, BS 7858 for Security Screening, BS 7960 for Door Supervision, and ISO 9001:2008.
We are committed to continuously maintaining and improving the Quality Management System in accordance with BS EN ISO 9001:2008 and the Security Industry Authority (SIA) Approved Contractor Scheme (ACS).
We shall develop and promote a culture of continuous improvement in all aspects of the business and the services we provide.
It is our policy to further improve our Clients perception of the services we provide through regular Client liaison and feedback.
It is our policy to keep customer complaints to a minimum and react to all service user comments and observations swiftly and effectively.
The performance of the QMS and our quality objectives will be reviewed to ensure their effectiveness and continued suitability at each management review meeting.
All our personnel are committed to the quality of our service and stated objectives. The contents of this Quality Policy shall be communicated to all personnel through induction training and its understanding verified during internal audits.
Senturian Security Ltd is a private security company with offices in Coventry and Birmingham. They specialise in manned guarding, close protection and dog handling – covering festivals, sports events, doors and gate house duties.
Our website address is: https://www.senturiansecurity.co.uk/
We do not actively collect personal data for marketing purposes unless an explicit opt-in is provided or we have a legitimate reason to contact you. The only data we store is covered by the key lawful basis for data processing set out by ICO in the General Data Protection Regulation (GDPR).
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
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Contact form submissions to this website are collected and processed by us. By completing the contact form you are giving us permission to contact you under the lawful basis defined as ‘legitimate business interest’. Your personal data is not used for marketing purposes unless you become an active customer, in which case we may contact you under the legitimate business interest clause or in relation to your contract. The details of your enquiry will be kept until the query has been resolved and then retained for statistical purposes. Your data will only be used by the company for the purpose of answering your query unless you have opted in to receive marketing communications.
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We may use the information we obtain from your use of our cookies for the following purposes:
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In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
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Who we share your data with
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service. Any messages sent to us via a contact form on this website are sent by email directly to us for processing. We do not use an external monitoring system at this time.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO (Data Protection Officer), please use the contact details on the contact us page.
This disclaimer applies to all emails sent by Senturian Security Group Ltd.
The email(s) you have received together with any attachments, is for the exclusive and confidential use of the addressee(s) and may contain legally privileged information. Any other distribution, use of reproduction without the sender’s prior consent is unauthorised and strictly prohibited.
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While attachments are virus checked, the recipient should check this email and any attachments for the presence of viruses. We accept no liability for any damage caused by any virus transmitted by this email.
Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses.
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